Return Policy
At Sundae, we take pride in delivering high-quality clothing to our valued customers. We want you to be completely satisfied with your purchase, but we understand that sometimes returns are necessary. This Return Policy outlines the guidelines for returning products purchased from our website. By making a purchase on our website, you agree to comply with this policy.
- Eligibility for Returns:
- To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags and labels attached.
- The return must be initiated within 2 days from the date of delivery. After this period, we will no longer accept returns.
- Non-Returnable Items:
- The following items are non-returnable:
- Final sale items and clearance items
- Accessories (e.g., hats, scarves, socks) unless they are damaged or defective
- How to Initiate a Return:
- To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email or phone number] within 2-3 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization.
- Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., wrong item sent, damaged or defective product).
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure your return is received safely. Sundae is not responsible for lost or damaged return packages.
- Refund Process:
- Once your return is received and inspected, we will send you an email/message notification to inform you of the approval or rejection of your refund.
- If the return is approved, your refund will be processed using the original payment method within 5-6 business days.
- Refunds will only be issued for the price paid for the item(s) and do not include any shipping fees.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with details and photographs of the issue. We will arrange for a return or replacement at no additional cost to you.
- Order Cancellation:
- If you wish to cancel your order, please contact our customer support team within 24 hours of placing the order. If the order has not been shipped yet, we will cancel it and issue a full refund.
- Changes to the Return Policy:
- Sundae reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [customer support email or phone number]. Thank you for shopping with Sundae! We appreciate your business and look forward to providing you with excellent service.